RETURN POLICY

 

What is your Return Policy?
All returns are subject to inspection. Damaged returns may result in a strangelove parfums credit. Any return requests made after 30 business days from the delivery date will not be refunded. 

If for any reason you are not satisfied with your order, we are happy to offer a refund, exchange, or replacement on all goods returned to us within 30 business days of your receipt of goods, provided they are in their original, unopened, unused, and in a sell-able condition with all parts of the product and its packaging, caps, brand boxes, pamphlets, and any qualifying free gift, etc, must be returned in order for a refund to be issued.

Shipping fees paid to deliver the order are non-refundable.

We will not accept returns or replacements for products whose boxes/packaging are ripped, creased, crushed, or missing; or if any significant amount of fragrance is used.

Once received, the item shall be checked and the refund shall be processed and refunded to the original method of payment.

If you have purchased your items from another website or store please refer back to their return/refund policy and contact them directly.

How do I return my items?
If your return meets the requirements as outlined in the above-mentioned Return Policy, you may return your items for a refund.

To arrange your return, please email customerservice@strangelovenyc.com your order number, the items you are returning, and the reason why.

Please ship the item with all of its original parts, caps, branded boxes, qualifying gifts, packaging, and packing slip to: 

Strangelove perfume

268 Water Street

NY NY 10038
 
*Note all items received as a gift with purchase must be returned alongside the returned product, these gifts have an RRP value, and if not returned the cost shall be deducted from the return
**Please note that all 2ml Discovery Collections and individual samples are final sales and non-refundable.

Can I return everything that I've ordered?
Please note that all 2ml Discovery Collections and individual samples are final sales and non-refundable. All other returns must meet the above-mentioned Return requirements as outlined in our Return Policy.

How long do I have to make a return?
30 business days from the delivery date. Any return requests made after 30 business days from the delivery date will not be refunded. 

How will I receive my refund?
Once received, the item shall be checked and the refund shall be processed and refunded to the original method of payment.

My product arrived damaged.
Our apologies. We do our best to ensure that our products are of the finest quality and that they are safely shipped to you. If there is a fault with your product, please promptly email us at customerservice@strangelovenyc.com stating your order number and include images of the product, outer packaging, and a brief description of the issue.
 
How do I know my product is authentic?
If your product has been purchased from our website or one of our accredited stockists, then your fragrance will be authentic. If you buy our fragrances from an unauthorized or second-hand source – we will not be able to authenticate, nor will we be able to assist. To benefit from our level of quality and customer service - and for your peace of mind -  we do not encourage buying our fragrances from unauthorized and second-hand sources. For a full list of authorized retailers please see our retail locations

 My fragrance isn’t clear.
Due to our high volume of natural ingredients and high concentrations, you may find a small amount of sediment in our fragrances. This is a natural phenomenon that occurs in compositions that rely heavily on natural materials.