TERMS & CONDITIONS


RETURNS
strangelove nyc will accept returns of unused and unopened products within 14 days from the shipping date. Unfortunately and without exception, we cannot accept returns on used or opened items. Please email customerservice@strangelovenyc.com to obtain a return authorization. Please include the shipping slip with your return. Returns without the original order number/shipping slip will not be accepted and a refund will not be issued. 

strangelove nyc is not responsible for any returns which are lost in the mail when being returned to us. No exceptions will be made to this policy. We advise you to insure your package containing the product(s) being sent to us and procure tracking information.

If your package was damaged by the carrier during shipment, please save the box and merchandise and notify us immediately.

If you purchased your item at a store, please understand that each store has its own return policy. Returns for purchases made in a retail location or online store other than strangelovenyc.com may not be returned to us.

 

SHIPPING
Our website accommodates free shipping within the United States. International shipping rates apply to orders shipping outside of the United States. We do not ship to P.O. boxes.

We process orders Monday through Friday in the order in which they are received, following credit approval. We strive to have your package ready for shipment on the next business day. Holiday volumes may add up to three business days. 

 Orders over $100 require an in-person signature at the time of delivery.

For any further information, please contact us at customerservice@strangelovenyc.com.